GLIDR is a product management system that helps teams bring all of their product knowledge together in one place and make data-driven decisions on what to build, from roadmap through discovery, launch and iteration. GLIDR is made primarily for cross-functional product teams, but all product stakeholders benefit from it. Product teams often invite collaborators from user research, customer success, marketing, and executive teams. Typically, members of the product team(s) will be active daily users and will need Editor access so they can contribute ideas and evidence. Members of the engineering team may be fine with limited access. Executives will most likely be fine with Viewer access.
What’s the difference between product management software and project management software?
Product management software helps product teams more consistently deliver positive customer outcomes. It’s primarily concerned with answering for “Who,” “Why” and “What” we should build, while project management, on the other hand, is primarily concerned with “How” and “When”. Since the two fields are complementary, GLIDR integrates with Jira and will soon integrate with Trello.
How do I transition from a trial to a paid account?
Simply enter your credit card details on the payment page and your trial will turn into a paid account. For more details, see our Help Center article
How can I add team members to GLIDR?
You can easily invite new users to GLIDR by selecting Team Management under your profile icon, and there are more detailed instructions here. For each new user, we will make a prorated charge to your credit card to cover that team member for the remainder of the billing cycle. You will then be charged the full license fee for each user on the next billing date, whether that is monthly or annual.
What are the different user types in GLIDR?
GLIDR has two main types of users, Editors and Viewers. Editors are paid roles, and are best for team members who are adding Ideas and Evidence, running Discovery Tasks, and generally contributing or managing information. You can also differentiate the access and permissions for each Editor by making them either an Owner, Admin, or Member. You can find more detail on these permission levels here. Viewer roles are really more for those that need visibility into GLIDR, but will not be adding or manipulating data. They can be either read-only Observers or Commenters that can add messages to the comment threads. These users tend to be developers, company leadership or any other stakeholders that may need to see or comment on what is happening in GLIDR. Viewers are free up to a certain number in GLIDR Team and above.
What are your security/privacy protocols?
We don't access your data unless you authorize us to do so. This would be for support issues, or if you'd like our assistance in setting up your project. Our software is hosted in the cloud and all data is encrypted both in transit and at rest. We never share your data with any third parties. All IP you create is owned by you.
How can I export my data?
The primary method is via our PDF export function. Any Idea, Evidence, or Discovery task can be easily and quickly exported to PDF. In our Enterprise tier, we offer a universal CSV export function. For more details, see our Help Center article here.